To ensure you are able to receive support sooner, we have a dedicated helpdesk that you can use to submit and manage your support tickets.
Think of a ticket as a document folder that contains important information about your support issue. It also includes a space for you to communicate with our support staff by responding to their requests for information, and to provide more information about your issue.
A ticket is created in two ways:
At Bissesar Technologies, we use the Zammad ticketing software to manage support requests from our customers.
When you sign up as a customer, and for as long as you have one active subscription with us, you have access to our helpdesk.
This access allows you to create new tickets and manage existing ones.
If you email our Support Team, a ticket is automatically created for your support request.
We recommend creating tickets through the helpdesk to ensure we are able to receive your request and respond to it sooner.
When we create your helpdesk account, we will send you an email to reset your password.
The password reset email will look something like this:
Click on the link in the email to be taken to the webpage where you will choose your password:
Copy and paste the link in a new browser tab or window if clicking the link does not work.
On the page that opens, choose a strong password and enter it in the PASSWORD
field.
Then enter it again in the PASSWORD (CONFIRM)
field.
When you are done, click on Submit
to set your new password:
You will see the following page with a success message once your password has been set and you are logged in successfully:
From the helpdesk homepage, click on the icon shown below to start creating a ticket:
Clicking on this icon will open the New Ticket
form.
In the New Ticket
form, fill in a TITLE
for your request,and the TEXT
, which is your issue in detail:
If you have any attachments you would like to upload, click on the select attachment...
option to browse your computer for an attachment:
The page will refresh and you will be able to see the ticket you have just created in a conversation format: