We only accept the payment methods specified here. for all purchases and subscription payments.
We may offer alternative payment methods to approved customers by prior, written arrangement.
Our business bank account details are printed on all our invoices.
If you have misplaced our business bank account details, please contact us to obtain these details.
We generate an invoice for each payment owed to us. This may be done for separate services, or combined services for ease of reference and transaction.
For most orders, invoices are generated manually at the start date of our agreement or subscription.
For active subscriptions (including annual maintenance contarcts), invoices are generated automatically.
Our invoices state the currency in which the invoice must be paid. All payments made to us must be made in the currency specified on our invoice.
Unless specified otherwise, all our invoices are due for immediate payment upon receipt.
If our invoice states a future due date, payment must be made in full before the due date specified on the invoice.
An invoice is considered to have been received by you at the end of the business day it was sent if sent via email, or in 3 business days if sent by post in New Zealand, and in 7 business days if sent by post internationally.
Occassionally, our invoices may have notes on them. These notes must be interpreted seriously and as part of the invoice.
If applicable, our invoices may have terms and conditions that apply to the sale or subscription you are being invoiced for.
These terms and conditions must be interpreted seriously.
The following transaction fees apply to our invoices:
For inward payments, our banks charge us $15.00 per transaction. For most invoices under $100.00, this charge is added to the invoice in a separate line.
We process credit and debit card transactions through Stripe.
Credit and debit card transactions have processing fees of:
Depending on the region of your card-issuer, the applicable fees will be added as separate lines on the invoice.
If you are paying our invoice via PayPal, this link contains the fees that PayPal charges us per transaction.
Depending on your region, the applicable fees and charges will be added to the invoice on separate lines.
We are a GST registered business in Australia and New Zealand.
Unless stated otherwise, all our invoices have GST components in Australia and New Zealand. The GST amount charged per invoice is stated on the invoice.
For pricing purposes, we generally disclose the GST inclusive price in quotes and estimates. We reserve the right to add GST to any amount where this disclosure has not been made.
If you are an international customer (a non-New Zealand or non-Australian resident customer), your country or territory of operation may charge taxes on outward remittances.
These taxes, and any other fees, charges, or surcharges incurred in the payment of our invoice in your country or territory of operation must be entirely paid by you and not deducted from the invoice amount.
Payment shortfalls as a result of taxes, fees, surcharges, or charges incurred during the payment of our invoices will be treated as unpaid balance.
We strongly advise on making your payments as soon as possible. If payments are not made before the due date of our invoices, the following provisions apply:
If an invoice is not paid in full within 7 days of the expiry of its due date, a Late Payment Fee of 10% of the invoice amount will be added and will need to be settled with the invoice.
Refer to your agreement document with us to confirm the exact fees we have agreed to charge for late payments.
As stated above, all our invoices are due on receipt.
Any invoice that remains unpaid past its due date is considered overdue. In accordance with the terms above, if the invoice remains unpaid for longer than 7 days past its due date, the invoice, and any added late payment fees will be handed over to our debt collection partners for recovery.
Any fees associated with recovering the unpaid debt by our debt collection partners, including the costs of hiring solicitors, or filing legal proceedings if necessary, will be recovered from you.
If an invoice is unpaid, all associated services will be suspended until the invoice is paid in full.
If your debt is handed over to our debt collection partners, your service will be terminated.